GHANA
ASSOCIATION OF CERTIFIED CONSULTANTS & FRAUD EXAMINERS
www.gacc.getafricaonline.com, Mobile: 0207932977, office Line: 0372025575, Email: gacc.consultants@gmail.com, Address: P. O. Box YK 1487, Kanda Accra-Ghana, Loc:
Centre for National Culture Building-TL
HAND BOOK & BROCHURE
EXECUTIVE SUMMARY
Available research data shows
that consultancy is a 130 to 150 billion dollar industry with recent trends
reporting that the developing world is yearning for a boom with lots of
consultancy income as the market alone in Ghana is about 3 million Ghana Cedis.
The Ghana Association of Certified Consultants
& Fraud Examiners was established by the Professional Bodies Legislative
Decree, 1973 (NRCD 143 PB. N0 64) as an Accredited Professional Body and Trade
Association of consulting & fraud examining businesses in Ghana and other
interested parties. GACC&FE works to enhance and improve the consultancy
business climate by promoting members skill set to the general public,
protecting the rights of consultants and their businesses, regulating
consulting industry & setting standards for consultants/firms to operate
and assisting businesses to improve their sales and profits.
Vision
To become a model of excellence in standardizing and
regulating consulting/fraud examining practice in Africa
Mission
To constitute an elite firebrand professional
class so as to render excellent, innovative and timely services to the public
and by making a valuable contribution to the overall global governance, peace
security and justice.
The Mandate of the body:
- Certifying, training and promulgating standards for consulting/fraud examining practice
- Providing quality assurance through research, policy, business intelligence etc
- Keeping a national data of practitioners and checking to see that they are constantly going ethical behaviour and practice
- Constantly publishing list of members in good standing
- Setting and reviewing industry standard fees
*
Serving as a think tank body by contributing
effectively towards national progress.
*
Bridging the gap between academia and industry
by grooming talented individuals so as to incubate businesses and good leaders
for accelerated development.
*
Undertaking trainings, lectures, presentations,
TV shows, seminars, etc and be a vibrant public mouth piece on topical issues
affecting the society.
- Promoting and protecting the interest of clients and members
- Admitting members who have passed the stringent exams to the Chartered Certified Consultants-ChCC & Chartered Fraud Examiners-CFE Designations
OBJECTIVES






CORE VALUES



The consulting
"industry" is pulverized and disorganized, with many smaller
consulting organizations and individual consultants for every one of the few
dozen well-known companies. These other organizations often offer a service,
which is not to the client's satisfaction. In addition they often claim to
offer a service, which they are not fully capable of providing satisfactorily.
These lapses call for regulation of the industry, setting standards for all
practitioners as the only professional body in the country mandated under the
Professional Bodies Regulatory Council Decree 1973 (NRCD 143 PB N0. 64).
The Organization
GACCFE was founded in Ghana and
recognized as such by the statutory bodies. Members are chained by the body’s
Professional Code of Ethics. Our management team consists of the Governing
Board, Board of Standards (Subcommittee) and Administrative Board working closely
with the Executive Director who reports to the President. In addition, a
professional lobbyist is deployed to keep us appraised of legislative
activities and to help us affect desired outcomes.
GACC&FE members pledge in writing
to abide by the association’s Code of Ethics. Our adherence to this Code
signifies the voluntary assumption of self-discipline above and beyond the
requirement of the law. Key provisions of the Code required that GACC&FE members
and its Chartered Certified holders:
·
Safeguard confidential information
·
Render impartial, independent advice
- · Accept only client engagements they are qualified to perform
- · Agree with the client in advance on the basis for professional charges
- · Develop realistic and practical solutions to client problems
Postgraduate Qualifications Awarded
1. Ch.CC-Chartered Certified
Consultants
2. CFE-Chartered Fraud Examiners
Categories of Membership
1.
FGACC-People
of 15 years of Consultancy/Advisory/Managerial experience or Top CEOs/
MDs/Directors/MCEs etc of good standing or academic record
2.
MGACC-
A liscened consultant of 5 years of professional practice and of good standing
3.
AMGACC-a
trained consultant studying in the firm of a recognized or licensed consultant
as the ‘Consultant’s Devil’
4.
TGACC-an
entrant undergoing consulting training in a recognized training institution or
firm
5.
A/CGACC-companies,
institutions, individuals, agencies, religious bodies, NGOs, groups, societies,
etc are at liberty to sign up for Affiliation or Corporate Membership.
ABOUT GACC&FE
As a regulatory professional designated body
of the republic of Ghana whose membership weaves across all professions with
teaming numerical strength. In a global stage like ours that is constantly
evolving itself the services of the consultant will always be the panacea,
hence this urgent demand for an association of this breed in Ghana has never
been so high than this our present time where everything including our
socio-economic and geopolitical landscape looks grey and full of uncertainties. The ground has shifted and we
must also shift too. As consulting is currently assuming the order of the day
business that fails to take hard decisions may have no choice than to fall into
oblivion or force to wind up.
Now when you look about us on
the African stage you see a tragic drama of immense proportions: corporate
greed, sectarian strife, government malfeasance, diplomatic incompetence, genocidal
persecutions, religious bigotry, tribal violence, official crimes etc are
soaring in high cylinders.
Carefully noting all these in
mind, it is the time to toughen our common resolve as consultants and weave
together our elephant strengths and whisper a new secretes prayer of hope for a
better day by incubating efficient thinking models jointly with colleagues and
clients that guarantees and stimulates national debate at both governmental and
international level. GACC&FE is the venue of cultivated minds that seeks to
water the holes though the current grizzly grey world economic order is likened
to a tabular wax upon which nothing is printed. These congregated likeminded
brains seek to send a clear message across the world that Ghana and for that
matter Africa is the land of ideas. We however acknowledge that any new step
leads to new struggles but we are seasoned for this rude awakening.
In this industry (consulting)
of results delivery or innovation, and all points in–between, we should all be
fabulous change-makers, gliding along the dry, compressed air of smooth
interaction, of the grease of instruction and delivering expert advice. We
should be smiling because we all as consultants ‘get’ everything under this heading.
But, we don’t even if we say that we understand the promise that effective
consultancy work facilitates performance management, innovation, client
interaction and team work.
All consultants will blatantly
say they spearhead a coordinated effort in their specified jurisdictions to
make consulting a priority. Industry leaders/practitioners say they foster a
climate of innovativeness, openness, trust and positive reinforcement. But,
clients (who invariably have very little room to gloat on certain things) often
complain that industry practitioners are dire – they feed the egos of the
consultant.
For this reason the need to constitute a
united front that is always seen as development actors ready to build standards
towards national progress necessitated for the emergence of GACC&FE.
ACCREDITATION & LEGALITY
The Ghana Association of Certified Consultants & Fraud Examiners was established by the Professional Bodies Legislative Decree, 1973 (NRCD 143 PB. N0 64) as an Accredited Professional Body and Trade Association of consulting & fraud examining businesses in Ghana and other interested parties. GACC&FE works to enhance and improve the consultancy business climate by promoting members skill set to the general public, protecting the rights of consultants and their businesses, regulating consulting industry & setting standards for consultants/firms to operate and assisting businesses to improve their sales and profits. GACC&FE’s vision is to become a model of excellence in standardizing consulting/fraud examining practice in Africa. Its mission is to constitute an elite firebrand professional class so as to render excellent innovative and timely services to the public and by making a valuable contribution to the overall global governance, peace security and justice. The Mandate of the body:- Certifying, training and promulgating standards for consulting practice
- Providing quality assurance through research, inspection of practitioners.
- Keeping a national data of practitioners by checking to see that they are constantly going ethical behaviour and practice
- Constantly publishing list of members in good standing
- Setting and reviewing industry standard fees
- Promoting and protecting the interest of clients and members
- Admitting members who have passed the stringent exams to the Chartered Certified Consultants-ChCC & Chartered Fraud Examiners-CFE Designations
GOVERNING BOARD





BOARD OF STANDARDS (SUBCOMITTEE)





ADMINISTRATIVE BOARD






CATEGORIES OF MEMBERSHIP





ACHIEVEMENTS OF GACCFE (INITIATIVES & ACTIVITIES)



















WHO IS ILLEGIBLE TO JOIN?
·
Ministers of State, governors and decision
makers
· Practicing
and licensed consultants, Accountants, Lawyers, Economists, Bankers,
Engineers, Lecturers, Auditors, Researchers, Doctors, IT Experts,
Politicians, Marketer, Tax Analysts, Managers, Financial Planner, etc
· CEOs, Executive Directors, Operation Directors
etc
· PhD holders in various jurisdictions
·All graduates & Students (HND, Degree, professional
qualifications such as ICAG, ACCA, CIMA, CIM, CIB, CILT, IET-Gh, ACCE, ICEG, CWM, CFA, CFP, etc)
·
Individuals wishing to land a career in
consulting
CONCLUSION
Successful people are those
who wake up everyday and are looking for opportunity; if they don’t find them
they create them. As such GACCFE wish to extend a hand of fellowship to all
willing hearts and wish to be a vanguard professional body in readiness for
national development.
LOCATION www.gacc.getafricaonline.com, Mobile: 0207932977, office Line: 0372025575, Email: gacc.consultants@gmail.com, Address: P. O. Box YK 1487, Kanda Accra-Ghana, Loc: Centre for National Culture Building-TL
Consultancy
is the supreme of all professions and a lucrative career. The consultant is
highly priced and respected. He/she is also looked up to for guidance as the
all seeing mind of society. Lots of job opportunities exist in consultancy:
companies and institutions, consulting firms, law chambers, independent
consulting, overseas job listings, government departments/agencies/commissions,
diplomatic missions, security bodies, academia, etc.
SYLLABUS
Chartered Fraud Examiners-CFE
LEVEL I
FINANCIAL TRANSACTIONS & FRAUD SCHEMES
|
|
LAW
Table of
Contents
1.
Accounting Concepts
a. Accounting Basics
b. Statements
c. International
Financial Reporting Standards (IFRS)
d. Departures from
Generally Accepted Accounting Principles
2. Financial
Statement Fraud
a. What Is Financial
Statement
Fraud?
b. The Cost of
Financial Statement Fraud
c. Why Financial
Statement Fraud Is Committed
d. Trends in
Financial Statement Fraud
e. Financial
Statement Fraud Schemes
f.
What Red Flags Are Associated with Financial Statement
Fraud in General?
g. Detection of
Fraudulent Financial Statement Schemes
h. Financial
Statement Analysis
i.
Interviews in Fraudulent Financial Statement Cases
j.
Prevention of Financial Statement Fraud
3.
Asset Misappropriation: Cash Receipts
a. Skimming
b.
Cash
Larceny
4.
Asset Misappropriation: Fraudulent Disbursements
a. Register
Disbursement Schemes
b. Cheque Tampering
Schemes
c. Electronic
Payment Tampering
d. Billing
Schemes
e. Payroll Fraud Schemes
f.
Expense Reimbursement Schemes
5.
Asset Misappropriation: Inventory and Other Assets
a.
Misuse of Inventory and Other Assets
b.
Theft of Inventory and Other Assets
c.
Misappropriation of Intangible Assets
6.
Bribery and Corruption
a. Corruption
b. Detection of
Bribery Schemes
c.
Conflicts of Interest
7.
Theft of Intellectual Property
a. Competitive
Intelligence (CI) Versus Espionage
b. Open Sources of
Information
c. The Intelligence
Pyramid
d. Building
Financial Statements
e. Nontraditional
Sources
f.
A Corporate Spy Uses Open Sources: What of It?
g. Favourite Targets
h. How Information
Is Lost
i.
Basic Principles of Spying
j.
Infiltration Techniques
k. Transactional
Intelligence
l.
Telling Good Lies
m. Visual
Surveillance Against People
n. Email
o. Social
Engineering
p. Cloaking and
Misdirection
q. Technical
Surveillance
r. Investigating an
Information Theft Case
s. Programme for
Safeguarding Proprietary Information
t.
Technical Surveillance Countermeasures Survey
u. Preventing
Employee Theft of Proprietary Information
v.
Protecting the Trade Secrets of Others
8.
Financial Institution Fraud
a. Embezzlement
Schemes
b. Loan
Fraud
c. Real Estate Fraud
d. Mortgage Fraud
e. New Account Fraud
Schemes
f.
Money Transfer (Wire) Fraud Schemes
g. Automated Teller
Machine (ATM) Fraud
h. Advance-Fee Fraud
i.
Letter-of-Credit Fraud
j.
Inside/Outside Frauds
k. Prevention
l.
Suspicious Transaction Reports
m.
The Basel Committee on Banking Supervision
9.
Cheque and Credit Card Fraud
a. Cheque Fraud
b. Credit Card Fraud
c. Prevention and
Detection of Credit Card Fraud
d.
Electronic Bill Payment and Person-to-Person Payments
10. Insurance
Fraud
a. Types of
Insurance Policies
b. Agent/Broker
Fraud
c. Underwriting
Irregularities
d. Vehicle Insurance
Schemes
e. Property
Schemes
f.
Life Insurance
Schemes
g. Liability Schemes
h. Red Flags of
Insurance Fraud
i.
Computer-Generated Detection Reports
j.
Workers’ Compensation Fraud
11. Health Care
Fraud
a. Types of Health
Care Systems
b. Electronic Claims
Fraud
c. Provider Fraud
d. Kickbacks in the
Health Care Industry
e. Inflated
Billings
f.
Beneficiary Fraud
g. Fraud by
Insurance Companies
h. Fraud by Medical
Institutions
i.
Fraud in Special Care Facilities
12. Consumer
Fraud
a.
Con Schemes
b.
Telemarketing
Fraud
c.
Ponzi and Pyramid Schemes
d.
Identity Theft
13. Computer
and Internet Fraud
a. Computer Fraud
b. Computer
Hacking
c. Malware
d. Email
e. Internet Fraud
f.
Electronic Commerce and Information Security
g. Insider
Threats
h.
Computer Security
14. Contract
and Procurement Fraud
a. Basics of
Contract Law
b. Methods of
Procurement
c. Phases in the
Procurement
Process
d. Categories of
Procurement Fraud Schemes
e. Preventing
Contract and Procurement
FraudANSACTIONS & FRAUD SCHEMES
LEVEL II
LAW
|
|LAW
|
1.
Overview of the Legal System
a. Substantive and
Procedural Law
b. Types of Legal
Systems
c. Sources of
Substantive Law
d. Court Systems
.
e. International
Issues in Fraud Cases
f.
Civil and Criminal Actions for Fraud
2.
The Law Related to Fraud
a. Definition of Fraud
b. Principal Types
of Fraud
c.
International Initiatives Against Fraud and Corruption
3.
Bankruptcy (Insolvency) Fraud
a. Introduction
b. Types of
Bankruptcy Filings
c. Secured Creditors
d. Bankruptcy
Schemes
e.
The World Bank Principles for Effective Insolvency and
Creditor Rights Systems
4.
Securities Fraud
a. Introduction
b. Securities Laws
and Regulations
c. What Constitutes
a Security?
d. Commodity
Futures, Exchange-Traded Options, and OTC Options
e. Securities Fraud
Schemes
f.
Investigative Tips
g.
International Securities Regulatory
Institutions
5.
Money Laundering
a. Money Laundering
Methods
b. Enforcement and
Prevention Strategies
c. The Financial
Action Task Force
d.
Other International Anti-Money Laundering Organisations
and Initiatives
6.
Individual Rights During Examinations
a. Employees’ Duties
and Rights During Investigations
b. Rights and
Obligations Under Criminal Law
c. The Law Relating
to Government Search and
Seizure
d.
Investigations in Private Actions
7.
The Criminal Justice System
a.
International Convention on Civil and Political Rights
b.
The Charging
Process
c.
Defences
d.
The Trial Process
e.
Sentencing
f.
Appeal
g.
Punishment
h.
Corporate Criminal Liability
8.
The Civil Justice System
a. Introduction
b. Procedure in
Civil Cases
c. Decisions and
Remedies in Civil
Cases
d.
Alternative Dispute Resolution
9.
Basic Principles of Evidence
a. Three Basic Forms
of Evidence
b. Direct Versus
Circumstantial Evidence
c. Admissibility of
Evidence
d. Special Rules
Concerning the Admission of Evidence in Adversarial Proceedings
e. Chain of Custody
f.
Impeachment
g.
Privileges
10. Testifying
as an Expert Witness
a. Introduction
b. Accepting the
Role of a Testifying Expert
c. Conflicts of
Interest
d. Divergences in
Adversarial and Inquisitorial Jurisdictions
e. Pre-trial
Preparation
f.
Preparing a Report
g. Qualifying to
Testify as an Expert Witness
h. Preparing to
Testify
i.
Direct Examination
j.
Cross-Examination
k. Expressing an
Opinion on
Guilt
l.
Summary
LEVEL III
INVESTIGATION
|
INVESTIGATION
|UD PREVENTION & DETERRENCE
1.
Planning and Conducting a Fraud Examination
a. Why Conduct a
Fraud Examination?
b. What Fraud
Examination Entails
c. Fraud Examination
and Forensic Accounting
d. Fraud Examination
Methodology
e. Develop a
Response Plan
f.
Initial Response to Suspicions or Allegations of Fraud
g. Planning and
Conducting a Formal Investigation
h.
Structure the Investigation to Preserve Confidentiality
2.
Analysing Documents
a. Obtaining
Documentary Evidence
b. Examining
Fraudulent Documents
c. Early
Consultation with an Expert Can Prove Valuable
d. Types of Forensic
Document Examinations
e. Handling
Documents as Physical Evidence
f.
Identifying Writings
g. The Document
Expert’s Findings
h. How to Obtain
Handwriting Samples
i.
Typewriters and Computer Printers
j.
Photocopies
k. Dating a Document
l.
Indented Writings
m. Counterfeit
Printed Documents
n. Fingerprints
o.
Sources for Expert Document
Examinations
3.
Interview Theory and Application
a. Preparation
b. Characteristics
of a Good Interview
c. Characteristics
of a Good Interviewer
d. Legal
Considerations When Conducting an Interview
e. Elements of
Conversations
f.
Inhibitors of Communication
g. Facilitators of
Communication
h. Kinesic Interview
and Interrogation
i.
The Cognitive Interview Technique
j.
Interview Mechanics
k. Question Typology
l.
Introductory Questions
m. Informational
Questions
n. Closing Questions
o.
Assessment Questions
4.
Interviewing Suspects and Signed Statements
a. Admission-Seeking
Questions
b. Signed Statements
c.
Criteria-Based Statement Analysis
5.
Covert Examinations
a.
Establishing an Identity
b.
Objectives
c.
Problems in Covert Operations
d.
Surveillance
e.
Sources and Informants
f.
Use of Operatives
6.
Sources of Information
a. Publice Versus
Non-Public Records
b. Local
Records
.
c. Court
Records
d. Property
Records
e. Corporate Records
f.
Other Agency Records
g. Non-Public
Records
h. Other
Non-Government
Sources
i.
Accessing Information Online
j.
Appendices
7.
Data Analysis and Reporting Tools
a.
Understanding the Need for Data Analysis
b.
Data Mining
c.
Spectrum of Analysis
d.
Using Data Analysis Software
e.
Textual Analytics
f.
Visual Analytics
g.
Evaluating Data Analysis
Software
h.
Types of Data Mining and Analysis
Software
i.
Reporting and Case Management Software
8.
Digital Forensics
a. Conducting an
Investigation Involving
Computers
b. Computer
Investigations and Computer Forensics
c. Investigating in
the Cloud
d. Mobile Forensic Investigations
e.
Digital Forensics Software
9.
Tracing Illicit Transactions
a. General Process
for Tracing Illicit Transactions
.
b. Direct Methods of
Tracing Financial Transactions
c. Indirect Methods
of Tracing Financial
Transactions
d.
Locating Hidden Assets
10. Report Writing
a. Preparation
b. Characteristics
of a Good Report
c. Common Reporting
Mistakes
d. Organisation of
Information
e. Analysing the
Reader
f.
Outlining
g. Grammatical
Considerations
h. Report Structure
i.
Reporting Documents
j.
Visual Aids
k.
Presenting the Case to Prosecutors and Other Government
Authorities
11. Appendix A:
Engagement/Contracts and Opinion Letters
a.
Engagement Letters
b.
Fraud Examination Opinion Letters
12. Appendix B:
Fraud Examination Checklist
13. Fraud Examination
Checklist
14. Appendix C:
Sample Forms
a.
Fraud Incident Report Log
b.
Oath of Confidentiality
c.
Inventory of Evidence and Chain of Custody Log
d.
Evidence Control Log
15. Appendix D:
Additional Information Sources
a.
Directories
b.
Banks and Financial Institutions
c.
International Law Enforcement Organisations
16. Appendix E:
Useful Websites
a.
Useful Websites
17. Appendix F:
Sample Fraud Examination Reports
a.
Short--Form Report
b.
Long-Form Report
LEVEL 4
FRAUD PREVENTION AND DETERRENCE
|
CHEMES
|
FRAUD PREVENTION & DETERRENCE
|
1.
Understanding Criminal Behaviour
a. Behavioural
Analysis and the Prevention of
Fraud
b. Why People Obey
the Law
c.
Theories of Crime Causation
2.
White-Collar Crime
a. What Is
White-Collar Crime?
b. Crimes of
the Middle Classes—A Look at White-Collar Crime
c. Organisational Crime
d. Occupational
Fraud
e.
Research in Occupational Fraud and Abuse
3.
Corporate Governance
a. What Is Corporate
Governance?
b. Who Is Involved
in Corporate
Governance?
c. The Role of
Corporate Governance in Fighting
Fraud
d. Principles of
Corporate Governance
e. Establishing a
Corporate Governance Framework
f.
Corporate Governance Codes and Guidance
4.
Management’s Fraud-Related Responsibilities
a. The Legal
Foundation for Management’s Fraud-Related Responsibilities
b. Management’s
Responsibility for Internal Controls
c. Management’s
Responsibility for an Effective Corporate Compliance
d. and
Ethics Programme
e.
Document Retention Policies
5.
Auditors’ Fraud-Related Responsibilities
a. External Audit
Standards Related to Fraud
b. Internal
Auditors’ Fraud-Related Responsibilities
c.
International Standards for Government
Auditing.
6.
Fraud Prevention Programmes
a.
Selling Fraud Prevention to Management
b.
Procedures to Prevent
Fraud
c.
Fraud Prevention Policy
d.
Ethics Programmes
e.
Sample Fraud Policy
f.
Sample Code of Business Ethics and
Conduct
g.
Code of Conduct Compliance Questionnaire
h.
Code of Conduct and Conflict of Interest Employee
Certification
7.
Fraud Risk Assessment
a. What Is Fraud
Risk?
b. What Factors
Influence Fraud Risk?
.
c. What Is a Fraud
Risk Assessment?
d. Preparing the
Company for a Fraud Risk Assessment
e. Fraud Risk
Assessment Frameworks
f.
Addressing the Identified Fraud Risks
g. Responding to
Residual Fraud Risks
h. Reporting the
Results of the Fraud Risk Assessment
i.
Making an Impact with the Fraud Risk Assessment
j.
The Fraud Risk Assessment and the Audit Process
.
k.
The Fraud Risk Assessment Tool
8.
Fraud Risk Management
a. What Is Risk
Management?
b. Risk Management
Frameworks
c. Integrating
Anti-Fraud Initiatives into Risk Management
d. Who Is
Responsible for Managing Fraud Risk?
e. The Objectives of
a Fraud Risk Management
Programme
f.
Steps in Developing a Fraud Risk Management Programme
g.
Fraud Risk Management Programme Components
9.
Ethics for Fraud Examiners
a. What
Is Ethics?
b. Morality, Ethics,
and Legality
c.
Some Concluding
Remarks
10. CFE Code of
Professional Ethics
a. Commitment to
Professionalism and Diligence
b. Legal and Ethical
Conduct and Conflict of Interest
c. Integrity and
Competence
d. Court Orders and
Testimony
e. Reasonable
Evidential Basis for Opinions
f.
Confidential Information
g. Complete
Reporting of Material
Matters
h. Professional
Improvement
i.
Professional Standards and Practices
11. CFE Code of
Professional Standards
a.
CFE Code of Professional Standards
SYLLABUS
Chartered Certified Consultants-Ch.CC
Consultancy training
is about the science, art, and path to the effective resolution of client
problems.
The Ch.CC is a 3-LEVEL course awarding Chartered Certified status in consulting to successful participants in each tier. Each tier will equip you with relevant tools and competencies essential to the practice of consulting. Our courses are developed and taught by world-class consulting practitioners and will help develop you into a Chartered Certified Consultant-Ch.CC.
Tier 1: Consulting Science
The Ch.CC is a 3-LEVEL course awarding Chartered Certified status in consulting to successful participants in each tier. Each tier will equip you with relevant tools and competencies essential to the practice of consulting. Our courses are developed and taught by world-class consulting practitioners and will help develop you into a Chartered Certified Consultant-Ch.CC.
Tier 1: Consulting Science
Fresh graduates from tertiary- level
institutions, new entrants into the consultancy profession, project officers,
supervisors, management trainees etc. or a trained consultant studying in the firm
of a recognized or licensed consultant as the ‘consultant’s devil’ who wants to be certified.
Course Description:
Highlights consultancy concepts and principles: Consultancy Role, Consultancy Cycle, Fundamentals of Business Methodologies and Thinking Models in Consultancy, Client Relationship, etc.
Course Objectives:
To help trainees understand the various components of the consulting process and how they relate to each other; to learn how to predict the next step and prepare to address them; to be able to assess the relevance of the various processes to their participation in the face of the competition, and to assist them in analyzing issues and thinking through the complex problems arising within the consultancy terrain.
MODULES:
Highlights consultancy concepts and principles: Consultancy Role, Consultancy Cycle, Fundamentals of Business Methodologies and Thinking Models in Consultancy, Client Relationship, etc.
Course Objectives:
To help trainees understand the various components of the consulting process and how they relate to each other; to learn how to predict the next step and prepare to address them; to be able to assess the relevance of the various processes to their participation in the face of the competition, and to assist them in analyzing issues and thinking through the complex problems arising within the consultancy terrain.
MODULES:
·
The
business of consulting
·
What
is consulting
·
Who
is a consultant
·
History
of consulting
·
The
consulting industry
·
Consulting
firms
·
Why
does anyone need a consultant
·
Why Does
Consultancy Exist?
·
Signals
indicating the need for a consultant
·
How
do potential clients analyse consultants for hire
·
What
makes an outstanding consultant
·
How
much money can you make as a consultant
·
How
do people become consultants
·
The
Consulting Role
·
The
Consulting Cycle
·
Consulting Tools
·
Client
Relationship
·
Business
Methodologies and Thinking Models in consultancy (I)
·
Running a Professional Partnership
·
Knowledge
Management in Consultancies
·
Managing
Ethics in Consultancy
·
Selling
Consultancy
·
Conflicts of
interest
·
The Personal
Cost of Consultancy
·
The Charges
against Consultancy
·
The development of consulting industry
Tier 2: Consulting Applications
Practicing Consultants, Managers and Senior - Level Supervisors that are currently working at middle to senior management level and Tier 1 Certificate Holders.
Course Description:
Delves into consultancy best practices and focuses on applied skills for winning & executive consultancy projects. Examines the risks and dangers involved in consulting and how to navigate them in winning ways.
Course Objectives:
Tier 2 will help trainees to appreciate the various players within the consultancy field including clients, competitors and associates, and how they play alongside each other; trainees will learn how to balance the players as well as their own demands to their advantage, while enriching the playing field as a whole. They will practice how to engage and address client needs through proposals and reports and will understand how to capitalize on their strengths, while staying on top and ahead of the pack.
MODULES:
Practicing Consultants, Managers and Senior - Level Supervisors that are currently working at middle to senior management level and Tier 1 Certificate Holders.
Course Description:
Delves into consultancy best practices and focuses on applied skills for winning & executive consultancy projects. Examines the risks and dangers involved in consulting and how to navigate them in winning ways.
Course Objectives:
Tier 2 will help trainees to appreciate the various players within the consultancy field including clients, competitors and associates, and how they play alongside each other; trainees will learn how to balance the players as well as their own demands to their advantage, while enriching the playing field as a whole. They will practice how to engage and address client needs through proposals and reports and will understand how to capitalize on their strengths, while staying on top and ahead of the pack.
MODULES:
· The
Risks and Dangers of Consulting: Navigating Consulting War Zones
· Business
Methodologies and Thinking models in Consultancy (II)
· Clients
and Competitors in Consulting
· Quality
Assurance Toolkits in Consulting
· The
Consulting Process (Case Studies)
· Developing
Consultancy Report and Making Presentations
· How
to get client: Direct marketing methods:
direct method of marketing, direct mail, cold calls, direct response
space advertisement, directory listings, yellow pages listings, approaching
former employers, broachers, designing your broacher, summing up
· How
to get clients-indirect marketing methods:
the basic indirect methods, speaking before groups, sending out
newsletters, joining professional associations, joining social organizations,
writing a book, writing letters to the editor, teaching a course, diving
seminars, distributing publicity releases, exchanging information with non
competing consultants, summing up
· Marketing
consulting services to the public sector: the government requires all sorts of
consulting services, consulting for the government, how do you get on the
government bandwagon, state bidding portals, investment funding sources, angel
and venture capital sources, the buying process, the importance of preproposal
marketing, the marketing sequence for government consulting, locating potential
clients, screening, visiting and making the initial presentation, maintaining
contact and gathering intelligence, preparing the proposal, negotiating the
contact, conclusion
· Making
the initial interview a success: acting and looking like a professional, how to
build empathy with your potential client, seven essential questions, taking
notes, holding off on giving advice, interpreting body language, making use of
listening techniques, identifying emotions from facial expressions, what to do
when the interview is over, the company audit, identification of facial
expressions, conclusion
· How
to write a proposal: why a written proposal is necessary, how to write a good
proposal, the structure of a letter proposal, opening background, objectives,
study methods, potential problems, data flow charts and product development
schedules, the finished product, cost and payment information, converting a
proposal into a contact, conclusion
· How
to research: the two basic kind of research, sources of secondary research, the
library: still a good bet as a starting point, examples of simple primary
research, more complex research problems, personal interview surveys, mail
surveys, telephone surveys, electronic surveys, you can research anything,
conclusion
· How
to easily solve your clients problem: solving problems with ignorance, defining
the central problem, listing relevant factors, listing alternative courses of
action, discussing and analyzing the alternatives, listing your conclusions,
making recommendations, advance case study, psychological techniques for problem
solving, why the sub-conscious mind can help, use intuition, how your
sub-conscious mind solve your consulting problems, conclusion
· How
the computer has changed consulting: proposals and desktop publishing, need
overhead transparencies, managing your practice, direct marketing, correcting
your writing, naming products and services, making forecasts and plans,
evaluating potential employees, marketing research, voice activated word
processing, scanning documents and photographs into your presentations, instant
communication, some reading suggestions, conclusion
Tier 3: Consulting Practice
Consultants, CEOs,
Senior Executives in Public and Private Organization; Coordinators of Donor
funded projects; and holders of Tier 1 and 2 Certificates.
Course Description:
Spotlights the more technical aspects of consultancy practice in Ghana and abroad; along with the strategies to deal with consultants. You will learn how to start, manage, and sustain your own firm.
Spotlights the more technical aspects of consultancy practice in Ghana and abroad; along with the strategies to deal with consultants. You will learn how to start, manage, and sustain your own firm.
Course Objectives:
To teach the deeper practitioner-level skills that are deployed in winning, managing, and retaining clients in Ghana and elsewhere.
To teach the deeper practitioner-level skills that are deployed in winning, managing, and retaining clients in Ghana and elsewhere.
MODULES:
· Scoping
and Tooling the Consultancy Proposals
· Costing
and Pricing ( The Financial Proposals)
· Self
Evaluation & Follow up
· Strategies
to Start, Manage & Sustain your own Consultancy Firm
· Consultancy
Professional Conduct
· Value-adding
Propositions
· How
Much Will You Earn
· Making
the Leap: Where Are You Now?, Where Do You Want To Go?, Why?, Do You Have What
You Need?, Top 10 Things Every Successful Consultant Must Know,
· What Consultants Do: The
World of Consultants, Developing
Expertise, Developing
Resources, Developing
Contacts, Adding
Value, The
Consulting Process, Minimizing
Risk, The
Market for Consulting Services
· What you must know about
consulting contracts: why a contract is necessary,
developing your own contract, if your client has a standard contract, methods
for incurring a contractual obligation, formal contracts, letter contracts,
order agreements, purchase orders, verbal contacts, types of contracts, the
fixed price contracts, the cost contracts, the performance contracts, the
incentive contracts, elements of a contract, a sample contract, conclusion
· Planning
and scheduling the consulting project: the project development schedule,
developing a PERT CHART, events and activities, earliest expected date, latest
allowable date, slack, the usefulness of PERT, conclusion
· Negotiating
with your client: six steps in contract negotiation, appreciating the goals and
objectives of the counterparty, preparation: the key to all contract
negotiations, be wary of telephone negotiations, the negotiation plan, negotiation
gamesmanship, making the other party appear unreasonable, placing the other
party on the defensive, blaming a third party, the good guy, bad guy
techniques, giving up on straw issues, the walkout, the recess, the time
squeezes, advance negotiation tactics, some general negotiation hints,
conclusion
· Consultancy
fees or rate: price strategies, three price strategies, investigate the market
place, methods of billing, day or hourly billing, working on retainer,
performance billing, fixed price billing, disclosing the fees, conclusion
· How
to run your consulting business: selecting the legal structure for your
consulting firm, the sole proprietorship, the corporation, other legal
necessities, obtaining a business license, the resale permit, fictitious name
registration, client’s use of credit cards, stationery and business cards,
insurance and personal liability, keeping overhead low, the telephone, fax
machines, anticipating expenses, necessary records and their maintenance, tax
obligations, income taxes, excise taxes, unemployment taxes, state and local
taxes, minimizing tax paperwork, sources of additional information, conclusion
· Developing
strategies for clients: recommended approach to strategy, principles, resources
and situational variables, attacking a market leader top brand, how lever
brother did it, integrating the principles, looking at resources, lever
brothers secrete weapon, entre the great depression, the launch, apply the
principles scientifically, conclusion
· Making
professional presentations: objectives of presentation, five keys to a
successful presentation, professionalism, enthusiasm, organization, practice,
visual aids, overcoming stage fright, answering questions, conclusion
· How
to lead consulting teams: why teams work, how to lead a team of consultants,
recognizing team stages, stage 1-getting organized, stage 2-getting together,
stage 3-fighting it out, stage 4-getting the job done, conclusion
· The
internet and consulting: what is the internet, what do u need to get online,
preloaded connection, browser and portal services, internet connections,
researching on the internet, how to use search engines, evaluating and using
your results, marketing on the internet, the world wide web, once you have your
site developed, then what-selecting ISP, selecting a name, why not a cybermall,
why should market on the world wide web-publicity, the number secrete for
marketing on the web, using banners, cyberlinks, giving information away, why
not an email newsletter, books on internet marketing, conclusion
· Personal
consulting, counseling and coaching: what exactly is coaching, different kinds
of coaching, how coaching got started, how is coaching done, learning to be a
coach, coaching fees, marketing coaching services, conclusion
SPECIALIST CONSULTING TRAINING
1. LEAN Six Sigma Consulting Certification
SPECIALIST CONSULTING TRAINING
1. LEAN Six Sigma Consulting Certification
Who Qualifies/Designed for : Governors and decision
makers, Practicing
and licensed consultants, Accountants, Lawyers, Economists, Bankers,
Engineers, Lecturers, Auditors, Researchers, Doctors, IT Experts,
Politicians, Marketer, Tax Analysts, Managers, Financial Planner, etc
· CEOs, Executive Directors, Operation Directors
etc
www.gacc.getafricaonline.com, Mobile: 0207932977, office Line: 0372025575, Email: gacc.consultants@gmail.com, Address: P. O. Box YK 1487, Kanda Accra-Ghana, Loc:
Centre for National Culture Building-TL
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